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GA 414 | The Characteristics of a Good Leader with Richard Sheridan

GA 414 | The Characteristics of a Good Leader with Richard Sheridan

Update: 2022-03-10
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This week’s guest is Richard Sheridan. Ron and Rich discussed Rich’s two books, Joy, Inc. and Chief Joy Officer. Rich also shared what qualities he thinks make a good leader. An MP3 audio version of this episode is available for download here.


In this episode you’ll learn: 



  • The quote that inspires Rich (3:01 )

  • Rich’s background (7:22 )

  • About Joy, Inc. (10:01 )

  • The importance of humility (14:04 )

  • What Rich would change (20:24 )

  • A story about Borders books (30:31 )

  • Advice for facing uncertainty (32:35 )

  • What Rich hopes people will say at his funeral (38:15 )


Podcast Resources



What Do You Think?


What other characteristics should a leader have?

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GA 414 | The Characteristics of a Good Leader with Richard Sheridan

GA 414 | The Characteristics of a Good Leader with Richard Sheridan

Ron Pereira: Lean Thinker & Co-Founder of Gemba Academy